Questions Buyers Ask Before the First Order

10 pieces on any existing model, plain or printed — one colour or ten, it is still 10; the screens and any colour match are charged as setup. A custom lid or component starts at 1,000, and a new mould at 3,000. The tooling is quoted and charged as its own line, so it is not buried in the unit price. The minimum is written on every quotation.

Not as a production order. Under that quantity it is a sample, and samples are priced as samples — which is usually the cheaper way to see the product in your hand.

No. Send the use, the quantity, the artwork situation and the arrival date. If you have a reference photo, that is enough to start a conversation about which model fits.

Yes, if they share the same model and body colour. Different artwork versions can run in one production batch; different models or colours are separate runs, and each has to meet its own minimum.

Yes — that is the OEM and tooling side of the business. Send a drawing, a sample to copy, or a description; we reply with which development route fits and what it commits you to.

We supply brands, promotional distributors, hospitality groups, retail chains and Amazon sellers. The terms are the same; what changes is the volume and the documentation your channel requires.

An existing model ships in 1–2 days. A decorated sample takes 5–7 days after artwork approval. A sample from new tooling takes 30–40 days, because the tool has to be cut and trialled first.

Existing reference samples and custom samples are priced differently, and the sample charge is quoted with the freight separately. A free sample is not a universal promise here — pretending otherwise is how buyers end up paying for it in the unit price.

On production orders above the tooling threshold it usually is, and that is stated on the quotation. Ask, and it will be written down rather than remembered.

Yes — that is the point of a decorated sample. Send print-ready artwork and the model, and the sample comes back with the print in position so you can check registration, colour and coverage on the actual surface.

Then we change it before production. That is the whole reason the sample exists. A sample that is “close enough” becomes a batch that is not, so the approval step is deliberately strict.

PP, AS/SAN, PC, Tritan and silicone. That is the whole list — no glass, no ceramic, no metal bodies. Stainless shakers and openers are sourced as separate items with the source stated, and quoted as their own line.

Tritan where clarity and a premium feel matter, PP where cost and hot-fill tolerance matter, AS for a glass-like look at a lower price, silicone where the product has to fold or resist heat. The materials guide compares them model by model.

The resins we use are food-contact grades and the declarations come from the resin supplier, not from us. Ask for the document that matches the grade on your order; a general “BPA free” claim on a website is worth less than the supplier's sheet.

It depends on the material, the print and the lid — not on the product category. Dishwasher exposure is a test condition, and the answer for your model is confirmed on a sample rather than promised in general.

One to eight on screen print, with the cost rising per colour; UV print handles full-colour artwork. The limit is usually the print area and the curvature, not the ink.

Silicone is a different surface and needs pad printing or laser rather than a standard screen pass, and adhesion has to be validated. Ask before building artwork around it.

Vector artwork — AI, EPS or a print-ready PDF with fonts outlined, in the actual print size. A JPG can be redrawn, but the redraw is a cost and a risk you do not need.

25–30 days for a standard run, counted from the day the deposit clears and the artwork is approved — not from the enquiry. With new tooling, 30–40 days.

Sea freight 20–45 days port to port depending on the route, air freight 3–10 days, express 3–7 days door to door, rail to Europe 20–30 days. Door-to-door express transit is typically 7–10 days once the goods are ready.

Yes, as a DDP delivery. Send the FBA shipment plan with the enquiry, because carton weight limits, FNSKU labelling and the appointment process have to be built into the packing.

Yes. We deliver to their Shenzhen or Guangzhou warehouse and hand over the export documents on your instruction. If you do not have one, we quote through forwarders we work with regularly — the contract stays between you and them.

30% deposit with the order and 70% against the B/L copy before the documents are released, by T/T. PayPal is accepted for samples and small trials. Bank charges of roughly USD 15–35 per transfer sit with the buyer.

Yes, quoted against a delivery postcode. The same carton delivered to a different state can carry a different duty and delivery rate, which is why the address is part of the quotation.

USD by default; RMB settlement is possible through a forwarder or a nominated agent in China if cross-border payment is difficult in your market.